SHIPPING POLICIES
Shipping Information: We offer Free Shipping to orders $200 or more. Free Shipping is sent out La poste -France. If you read the update in red above, you will realize that this mail will be processed slower than normal and to expect delays. If you need to receive your order by a particular date, When your item ships, you will receive an email with the tracking number as well as the carrier information. The number may not show or be updated within the shipping carriers system even though it has shipped. Rest easy that your order is on its way (and try not to stalk the mail or delivery carrier…too much). Venus Palestine is made to order and processing time can be found in the announcement bar on the website. Our holiday and sale items ship within 1 business day of ordering; however, some orders may take up to 48 hours (business) to process.
International Shipments: Delivery for international orders varies by country but takes an average of 7-14 business days. Please note we cannot control customs delays and are not responsible for lost or stolen packages. Returned packages under your responsablity. Any additional customs fees that are incurred are the buyers responsibility. We ship all over the world.
Once your international package has shipped, you’ll receive a tracking number. This is because Maine can be a little slow in the mail department. If you’d like a tracking unmber, we can ship via FedEx or DHL, however shipping costs will increase considerably.
Delivery: We ship to the ship to address listed on the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the buyer. Make sure you look twice and confirm that your address is right.
We also DO NOT ship to Isreal. Your order will be automatically cancelled .