FAQs

Venus Palestine is the first Embroidery store in Europe it’s Gaza-based self-funded women empowerment project aiming at enlightening Palestinian heritage through traditional embroidery.

Venus Palestine’s project provides an economic opportunity to 25 women and 3 men left without resources, to enhance their livelihoods and stimulate social solidarity despite the constant deterioration of the living conditions affecting all the population of the Gaza strip.

You can browse our collection Palestinian cities series on our website, select the items you wish to purchase, and follow the checkout process to complete your order.

Absolutely! We ship our Tatreez products worldwide, allowing customers from different countries to enjoy  Palestinian Tatreez to be part of their daily life and to keep Palestine closer.

Shipping costs vary depending on the destination country and the size of the order. The exact shipping cost will be calculated at checkout.

Delivery times vary based on destination. Typically, orders within Europe take about 2-10 days, while international orders may take 7-15 days.

Note: for orders more than 400 euros we offer free shipping, please contact us for more information 

No, your order can be changed or cancelled before payment or shipping is processed, so do get in touch with us as soon as possible if you require a change.. Please note that custom-made products are not eligible for cancelled.

We will be happy to customise our handmade products for you, we’ll collaborate with our artisans to create your unique piece..  Please contact us at info@tatreez.net for more details.

We recommend hand washing or dry cleaning to preserve the quality of the embroidery.

Most of our embroidery items should be dry cleaned, or hand washed in tab water. 

Wall Art should be cleaned minimum one time monthly with cold air by using hairdryer.

Avoid using bleach and tumble drying.

The exportation of goods from Gaza remains a critical challenge, as it can take months to get the clearance from Izrael customs authority to ship a simple box of handcrafts outside Gaza.

After 5 years of restless efforts, we can proudly announce the availability for sell of these genuine handmade embroideries.

For any additional questions, you can reach us via our contact form, email, or phone. Our customer service team is always ready to assist you.